Transportation

Jett Express improves their CSA score by 6% with accurate ELD reporting from Samsara

Jett Express consolidates their operations with Samsara, creating a single system of record across their organization. By switching to Samsara, they’ve improved driver relationships, reduced their CSA score, and sped up incident investigation.

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Meet Jett Express

50 DRIVERS

30 VEHICLES

The Challenge

Slow customer support put their high-value freight operations at risk

Operating across the United States, Jett Express specializes in transporting high-value pharmaceuticals, medical devices, and retail goods. For their fleet of over 30 vehicles and 50 drivers, security isn't optional—it's fundamental to their business. Their TAPA TSR Level 1 certification requires rigorous protocols for driver background checks, load security, tracking technology, emergency alarm systems, and secondary communication devices for drivers. "We want to set and exceed the standard of service we provide," said Brad Hackett, Director of Recruiting and Safety at Jett Express. "That starts with earning the trust of our customers, which is why we have taken it upon ourselves to secure TAPA certification."

With cargo theft rising at an alarming rate, Jett Express takes a proactive approach to security rather than waiting for incidents to occur. To maintain their competitive edge in the high-value freight market, this forward-thinking approach requires responsive support from their technology partners.

However, when Jett Express underwent their first DOT audit in 15 years, their previous provider failed them at a critical moment. "We needed seven driver records and were repeatedly given the wrong information," said Hackett. “Our reputation depends on exceeding standards and exceptional service, and we expect our partners to have the same high standards for support.”

Beyond this failure to provide support during their audit, technical limitations created operational friction. Drivers experienced frequent "phantom disconnects" that disrupted their workflows, particularly during critical start-of-day and end-of-day processes. When incidents occurred, their previous provider’s video retrieval system took an entire day—an unacceptable delay when responding to insurance claims or law enforcement. "I had one incident where I didn't get that video for about 24 hours," said Hackett. "That's really tough when we need to react quickly and support the officers investigating these accidents."

Samsara is a one-stop shop for us, it’s our system of record. We now manage compliance, safety, and location tracking in one place.

Brad Hackett

Director of Recruiting and Safety

The Solution

A single platform backed by reliable support

Recognizing that their previous provider couldn't meet their evolving needs, Jett Express evaluated alternatives and selected Samsara. The transition represented more than just switching providers; it was a complete operational upgrade. Their previous provider required up to a 24 hours for video retrieval, Samsara delivered instant access to footage—a game-changing improvement for incident response and driver coaching. The move also consolidated multiple fragmented platforms into one unified system, eliminating the complex workflow that had previously required juggling separate tools for different fleet management functions.

Working closely with their Samsara implementation specialist, Jett Express deployed AI Dash Cams and Vehicle Gateways across their fleet through a methodical approach. Unlike their previous experience with support, Samsara's dedicated implementation team provided comprehensive guidance throughout the deployment. "We had ongoing calls with Samsara. They offered a hands-on approach that really set us up for success," said Hackett.

Cameras and Video

Maintaining zero preventable accidents with superior AI capabilities

With Samsara AI Dash Cams, Jett Express gained accurate data on critical safety behaviors like following distance and speeding, building immediate driver trust. Since implementing Samsara, Jett Express has maintained zero preventable accidents while fostering a culture of continuous improvement through positive reinforcement. When incidents occur, fast video retrieval enables Jett Express to exonerate drivers and provide irrefutable evidence to law enforcement, protecting them against false claims.

When we needed help the most, our previous provider let us down. They didn’t deliver on the promise of customer support.

Brad Hackett

Director of Recruiting and Safety

Fleet Telematics

6% reduction to their CSA score with improved HOS compliance

By switching to Samsara, Jett Express shifted compliance management from reactive to proactive, cutting HOS violations by six percentage points. Samsara’s real-time alerts and streamlined log management simplified compliance, while Recognition turned regulatory requirements into a source of driver pride and engagement. Beyond compliance, the company also relies on Samsara telematics to maintain their TAPA TSR Level 1 certification with real-time tracking and reporting.

Samsara Apps

Creating a better driver experience with consolidated tools

Jett Express previously used multiple systems for driver training and pharmaceutical documentation, leading to redundant processes and a cumbersome driver experience. By implementing Samsara's Connected Training and Driver App, they consolidated their operations into a single platform, streamlining workflows and improving efficiency. This resulted in simplified driver training, easier documentation of high-value cargo, and significant administrative time savings for both drivers and back-office staff.